Tag Archives: small business

7 Ways to All But Guarantee Success

The darkest days of the Great Recession are over, so we are told, but I’m finding that sales have increased only slightly for some small-business owners, while revenue remains deeply depressed for many. While some customers are loosening up their wallets a little, it is clear purchasing habits have changed.

Deep economic changes have occurred, and business will never be the same.

Entrepreneurs — whether they’re an unemployed person striking out on their own or a seasoned veteran trying to get the mojo back again — must do things differently in order to survive. Everyone must change, especially small-business owners.

Luckily, what have not changed are the business fundamentals, those management traits that successful entrepreneurs almost all possess: tenacity, commitment and vision, and basic business skills.

New strategies are required, however, strategies designed to work in a changing business climate.

I’ve had a chance to develop and implement these strategies first-hand during the recession and its aftermath — and have employed them myself. Not only have I consulted with many businesses over the years, but I’ve had a hand in running over 57 businesses of my own. I have a good idea of what works and doesn’t work today, learned in the front lines of hand-to-hand small-business combat.

Here are seven tips that will help to ensure your business is a success:

1. Have a written plan. Without a plan, it is merely a dream. It doesn’t have to be a book, but you need a few pages outlining specific objectives, strategies, financing, a sales and marketing plan, and a determination of the cash you need to get things done. Writing it all down is a crucial first step.

2. Don’t marry your plan. Every great military general in history has known that even the best-laid plan sometimes has to be thrown in the fire when the bullets start flying. Adjust, confront and conquer.

3. Keep your ego in check and listen to others. Advisors are crucial because you need people to bounce ideas off, inspect what you’re doing, and push you to greater accomplishments, holding you accountable for what you are committing to do. Always be good to your word and follow through on commitments, even when difficult and challenging. This isn’t about you; it’s about the business. Don’t take things personally and stay out of emotion. Do not let your ego take control.

Related: Four Tips for Working Out Your Business Debts

4. Keep track of everything, and manage by the numbers. Create written systems for everything, because you will reap benefits from them later on. This is how you train your employees and retain consistency. Know your numbers and check them daily and make all decisions based on what they tell you. One of the most important calculations is cash flow pro forma. Determine how much cash you need to do the business, and do not start without the required cash on hand.

5. Delegate to employees and avoid micromanaging them. A manager’s job is to delegate and then inspect progress. So don’t be a control freak. Keep business organization flat. If you delegate effectively, you will get more and better then you expect. Have an actual written training and orientation plan so your employees know what is required of them. Use an incentive-based rewards system, and maintain a no-problem attitude about issues that crop up.

6. Use the Internet. It is incredibly powerful and very cost efficient, but it takes time and some skill. It is about creating a community, using social media networking such as Facebook, YouTube, Twitter and blogging to build rapport with your market. You need to get on the train and do it, because your competitors are.

7. Reinvent your business. It is net profit, not gross revenue, that you want to focus on. Separate yourself from your history and create a new competitive advantage, be it a focused niche or super service, but not by discounting.

Above all, have fun. Being an entrepreneur is your choice, so make it work. It can be done. You can survive, emerge and succeed in this downsized economy, if you follow the right path.

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All From A Tweet

Lest you think tweeting is a silly business practice, or even not worth learning the in’s and out’s of @’s, #’s, and RT’s, we want to share

with you the power of a single tweet.

Way back in March, we heard about this wonderful thing called Startup Weekend. Startup Weekend is a 54 hour event where entrepreneurs and techies alike get together and build tech based businesses. The event is filled with excitement, learning, teaching, and building not only businesses, but networks, communities, and friendships. Needless to say, we instantly wanted to be a part of it. So, we did what any responsible business person would do, we tweeted.

We simply asked, “How can we help?” A couple days later, we received an email followed by a tweet back. This is where the fun began. We were able to meet with two really great people, Brendan Daly and Melissa Parker. They are both in the ESTEEM Program at Notre Dame (another great program). We discussed ways we could help, reach out to media, blast on social media, talk with others who might be interested, etc. The next thing you know, we are a 3 man team (Kyle, Erik, and Bryce) at Innovation Park on the campus of Notre Dame. We’re taking photos, videos, talking, helping, learning, meeting new people, and having a good time. The weekend went very well and we’re super excited to see where these new startups go. 

During the last hours, just before the final pitches, we showed a video we made of the event. A recap video of sorts. That caught the attention of certain decision makers at Notre Dame. So, we talked with them as well.

Long story short, we’re now shooting, editing, and delivering video for several departments in Notre Dame, and we’re excited about it.

You can see how a simple tweet can lead to a wildfire of connections, exposure, and ultimately, success. So go tweet!

If you’re interested in Startup Weekend, here are some great resources:

Facebook.com/SWNotreDame

Twitter.com/SWNotreDame

NotreDame.StartupWeekend.org

StartupWeekend.org

ABC57

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Notre Dame Startup Weekend

Startup Weekends are 54-hour events where developers, designers, marketers, product managers and startup enthusiasts come together to share ideas, form teams, build products and launch startups!

Starting a business always seems like a daunting task, sometimes impossible. Then you throw in starting a business in 54 short hours. Some business can’t get anything done within 54 days. Well at Startup weekend, it’s happening. Business ideas are being shared and developed in a 54 hour period. Businesses are being born and amazing products or services are being created. From apps to websites and so much more. The Startup Weekend is an amazing movement to help grow entrepreneurship in cities throughout the world.

It’s a globally-local event.

So, do you want to be involved? Here’s all the info you’ll need to get in!

Follow what’s going on with Twitter

@SWNotreDame

@JtwoMarketing

#SWND

Facebook.com/J2Marketing

Facebook

And for the most up-to-date and accurate info go to NotreDame.StartupWeekend.org

We hope you’ll learn more about this event and get involved. Start that business you’ve always dreamed about. Explore that idea you’ve had in your head for ages. Get involved with the local community of entrepreneurs.

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Will the Republicans Help Small Businesses?

How the Republican Presidential Candidates Stack Up on Small-Business TaxesWhen it comes to landing your vote for President this year, figuring out just how small-business friendly the Republican candidates’ tax plans are may be key.

Among the top three factors that could stand in the way of business growth this year, high taxes was number two — just behind the cost of doing business and ahead of too many regulations — according to Sage’s February Small Business Sentiment survey (pdf).

On the campaign trail so far, each of the Republican Presidential candidates has announced ambitious plans to boost small businesses, a.k.a. “job creators,” by overhauling everything from health care to taxes. Though many of the candidates proposed reforms echo each other, their policies on taxes ring decidedly discordant tones — from slashing the top corporate tax rate to flattening it and switching to a territorial tax system, in which the U.S. would only tax income from operations based in the U.S.

Related: Obama Takes Aim at Corporate Taxes  

Although many of these policies may get chalked up to nothing more than lip service, it’s certainly possible that today’s campaign promises could become tomorrow’s Presidential goals and possibly even the law of the land. Here’s a sampling of where the Republican candidates stand on small-business taxes:

Mitt Romney

Mitt Romney:


  • Continue the tax cuts passed under Bush. (Without those cuts, the top tax rate would rise to 39.6 percent from 35 percent.)
  • Make permanent, across-the-board 20 percent cut in personal income-tax rates. Under the proposal, the top tax rate would drop to 28 percent from 35 percent and scale back certain credits for upper-income taxpayers.
  • Eliminate interest, dividend and capital-gains taxes for those with adjusted gross incomes below $200,000.
  • Eliminate the estate tax permanently.
  • Cut the corporate rate to 25 percent from 35 percent.
  • Strengthen and make permanent the Research & Development tax credit. Before the credit expired in January, it offset 14 percent of a company’s research and development expenses.
  • Switch to a territorial tax system.

Rick Santorum:

  • Rick SantorumReduce the number of income-tax rates to 10 percent and 28 percent. Currently there are six income-tax rates from 10 percent to 35 percent.
  • Halve and flatten the corporate tax rate to 17.5 percent, from 35 percent.
  • Eliminate the corporate income tax for manufacturers — from 35 percent to zero when manufacturers invest in plant and equipment.
  • Reduce the corporate tax rate on other repatriated income to 5.25 percent from 35 percent.
  • Allow for 100 percent expensing for new business equipment.
  • Lower the capital-gains and dividend tax rates to 12 percent from 15 percent.
  • Retain deductions for charitable giving, healthcare and retirement savings.
  • Increase the Research & Development tax credit to 20 percent from 14 percent and make it permanent.
  • Eliminate the estate tax.

Newt Gingrich:

Newt Gingrich

  • Prevent the Bush tax cuts from expiring.
  • Eliminate the estate and capital-gains taxes to.
  • Reduce the corporate income tax to 12.5 percent from 35 percent.
  • Allow for 100 percent expensing of new equipment.
  • Move toward an optional flat income tax of 15 percent.

Ron Paul:

  • Ron PaulEliminate the income, capital-gains and estate taxes.
  • Repeal the federal tax on gasoline.
  • Abolish highway motor fuel taxes.
  • Increase the mileage reimbursement rates.
  • Offer tax credits to individuals and businesses for the use and production of natural gas vehicles.

Which of these tax policies would you most like to see pass? Tell us how that policy might help your business in the comments section.

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Cash Mobs and How to Get Them to Come to You.

You’ve probably heard of flash mobs – groups of people who use social media to plan to appear in person at a chosen location at a particular time to sing a song, hold mock lightsaber battles or take some other random action. Fun, but frivolous.

Another iteration of this meet up is of much more interest to entrepreneurs. It is the cash mob – a group of shoppers who agree to patronize a local business at a particular time and spend at least $20 apiece to support their hometown merchants.

Cash mobbers are usually advocates of the buy-local movement who don’t like how big chains have emptied some downtowns. So they’re voting with their dollars, mostly for small businesses.

Related: Chris Brogan on Social Media Starter Tips to Grow Your Business

Although these communal shopping events are oftentimes organized by individuals, cash mobs have been convened by companies looking to give back to their community. An example iscandle company Scentsy, which celebrated its fifth anniversary by giving $100 to each of its 1,000 headquarters-based employees to spend in local shops in their home town of Meridian, Idaho.

Here are seven ways to get a cash mob to visit your shop:

  1. Sponsor events. Businesses with high visibility in their town — the type that sponsor baseball teams or the 4th of July parade — tend to be the ones selected as the focus of a cash mob.
  2. Attend events. The owners who invite cash mobs attend chamber of commerce events; they chat on the town’s listserv and they turn up at the firehouse pancake day to help out.
  3. Tell your story. If your business is struggling, get the word out. Sometimes cash mobs focus on helping businesses that have fallen on hard times. For instance, after a number of merchants in my town appeared in a newspaper story about how they’ve struggled through a burdensome Main Street repaving project, shoppers organized a ‘give-back’ night to support the afflicted stores.
  4. Communicate your values. If your small business supports the buy-local movement, let those shoppers know you’re with them. Post signs in your store and on your website.
  5. Organize your own cash mob. If you’re active in community groups that promote shopping local, nominate another area business as the beneficiary of a cash mob. That could help make cash mobs a regular happening in your town, which could eventually draw one to your store, too.
  6. Make an offer. Let the head of buy-local groups know that if their members participated in cash mob at your store, everyone can get a freebie such as $25 worth of merchandise for $20 or free appetizers during the meet up.
  7. Partner with other local businesses. Get together with other local merchants and offer a group deal if a cash mob will schedule a trip to your neighborhood.

Related: Expert Live Chat: How to Ramp Up Sales

What tips would you add for attracting a cash mob? Leave a comment and let us know.

 

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Four Questions to Ask Before Setting a Price

Four Questions to Ask Before Setting a Price

As a consultant helping businesses figure out pricing strategies, too often I see companies want to tinker with prices before understanding the overall strategies that should guide such decisions. Basically, they put the cart before the horse.

Prices should always be based on how much customers actually value the products or services. But how can you know what that is when you don’t even know what your business should be?

In the case of a mom-and-pop business owner — someone who runs a convenience store or a tire shop or a restaurant — the goal is to simply put food on the family’s table. Such business owners obsess over how to get the most out of their pricing, but I also find they’re prone to overlook the bigger picture.

You need to know your company strategy first. Your pricing strategy then follows your business strategy. Here are four strategic decisions small-business owners should make before they start tinkering with prices:

  • What is your market position relative to the competition? Are you going to be high service or low cost — or even something in the middle? Are you going to be the wine bar or the hot-dog stand down the street? Both types of businesses could potentially be gold mines. The question is whether there is a market for what’s being offered. Once you figure that out, you want to have a consistent set of pricing that drives the strategy and attracts the desired customer base. If you go into a BMW dealer, and they normally sell cars that are $30,000 to $100,000 a piece, and they have a $10,000 car, you’re thinking, “Something’s wrong.” There is a consistent set of pricing people have come to expect.
  • Does repeat business matter? Are you trying to maximize each transaction, or are you trying to build a loyal set of customers who will come back again and again? If you’re a taxi-cab driver, you’re probably never going to see a client again. You charge what you can get away with. (That’s why taxis are so heavily regulated.) But if loyalty is important, you charge a little bit less so customers walk away thinking, “I got a great deal. I’m going to come back.” There are also other pricing strategies — loyalty cards, or “buy 10, get one free” cards — where you’re generating loyalty and repeat business.
  • Do you want to offer free or discounted stuff? Some business owners decide to use “freemiums” or loss leaders to set up customers for eventual sales. With a freemium, a business owner says, “I am giving something away for free, perfectly functional, because I believe a certain percentage of people will want to buy the next level up.” If you’re using LinkedIn, you’re probably using it for free, but there are few people like me who pay for a membership because we get a few more features. A “loss leader” is a product sold at cost or low margin that’s used for similar purposes. Grocery stores, for example, advertise milk as a low-price item, because people often pick their grocery store based on the price of milk, and then they place the milk in the back corner. Be careful, though, getting yourself stuck selling goods or services at a loss; avoid shipping money out the door.
  • When you have a set of products, there are people who are very price sensitive, and there are people who don’t care about price. The people who are price insensitive, you want to get as much money out of them as you can. And the people who are price sensitive, you still want to win their business. Think of it as first class and coach on an airplane. With the most successful products, there are usually different versions that target different subsets of customers. Even if you’re a low-cost place, you still want that range. Notice that McDonald’s has a good-better-best range of products.

No matter what, don’t rush to lower prices — because it will be extremely difficult to raise them down the road. Think out your business strategy first.

 

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Creative Marketing

It seems these days we are advertised to non-stop. We’re seeing 30 second ads before we can watch a 26 second YouTube video. Our kids soccer teams are sponsored, our roads are sponsored, half the point of watching the Super Bowl is to see the commercials. We are always being marketed to. Ads in our apps, ads on our cereal boxes, ads between our Pandora songs, ads everywhere.

So, how does a small business not get lost in all the noise?

Here’s a snippet from our friends at Entrepreneur.com

“It was a bold move in conservative times. But David Rokusek, owner of The Atomic Toy Co. in Galena, Ill., wanted people to remember him. So instead of passing out a typical bland vanilla business card, “I started to pass out little whoopee cushions with my store information, claiming that I was giving away ‘Free Gas,’” Rokusek says. “It started as a joke, but people have come to the store after seeing the card somewhere else.”

There are still a few rebels who, come time to order their business cards, believe in flash, humor or just plain weirdness–whatever it takes to stand out from the crowd. Neil Hair, assistant professor of marketing at the Rochester Institute of Technology, says they may be on to something. “Exchanging information should be about an experience, creating a positive relationship between two people,” he says. “A really cool business card can put a smile on someone’s face, and it allows people to associate a good experience with your business.”

Indeed, Kevin Mitnick, founder of Mitnick Security Consulting in Henderson, Nev., hands out an aluminum card featuring a set of twist-off lock-picking tools. “I get five or six letters a day asking for samples,” he says. “And I once got a thank-you call from someone who used my card to get into the restroom after leaving his suite key on the sink.”

Be creative. 

We often work with small business owners who claim they have little to no creativity. That’s when we probe and ask questions about their industry. What do they hear from their customers? What have they always dreamed of doing? Who do they know that might bring a different point of view into their business. What business can you work with to bring a great deal to the customers you have in common. A frozen yogurt shop may want to join forces with a coffee shop for a valentines special. An auto glass repair company may want to move next to a general auto repair shop to become a one-stop-shop location. These are simple ways to help generate some creativity when it comes to standing out in the crowd.

Another name for this type of thinking is Guerrilla Marketing.

Don’t be discouraged by all the competition. Don’t let all the options confuse you or bog you down. If you have questions, just ask someone who knows what they’re talking about. Get help from professionals (like J2 Marketing). There are plenty of ways for your specific business to stand out in a creative, yet affordable way.

Now, go get ‘em!

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