Tag Archives: Marketing

10 Laws of Social Media Marketing

Social Media MarketingLeveraging the power of content and social media marketing can help elevate your audience and customer base in a dramatic way. But getting started without any previous experience or insight could be challenging.

It’s vital that you understand social media marketing fundamentals. From maximizing quality to increasing your online entry points, abiding by these 10 laws will help build a foundation that will serve your customers, your brand and — perhaps most importantly — your bottom line.

 

1. The Law of Listening
Success with social media and content marketing requires more listening and less talking. Read your target audience’s online content and join discussions to learn what’s important to them. Only then can you create content and spark conversations that add value rather than clutter to their lives.

2. The Law of Focus
It’s better to specialize than to be a jack-of-all-trades. A highly-focused social media and content marketing strategy intended to build a strong brand has a better chance for success than a broad strategy that attempts to be all things to all people.

3. The Law of Quality
Quality trumps quantity. It’s better to have 1,000 online connections who read, share and talk about your content with their own audiences than 10,000 connections who disappear after connecting with you the first time.

4. The Law of Patience
Social media and content marketing success doesn’t happen overnight. While it’s possible to catch lightning in a bottle, it’s far more likely that you’ll need to commit to the long haul to achieve results.

5. The Law of Compounding
If you publish amazing, quality content and work to build your online audience of quality followers, they’ll share it with their own audiences on Twitter, Facebook, LinkedIn, their own blogs and more.

This sharing and discussing of your content opens new entry points for search engines like Google to find it in keyword searches. Those entry points could grow to hundreds or thousands of more potential ways for people to find you online.

6. The Law of Influence
Spend time finding the online influencers in your market who have quality audiences and are likely to be interested in your products, services and business. Connect with those people and work to build relationships with them.

If you get on their radar as an authoritative, interesting source of useful information, they might share your content with their own followers, which could put you and your business in front of a huge new audience.

7. The Law of Value
If you spend all your time on the social Web directly promoting your products and services, people will stop listening. You must add value to the conversation. Focus less on conversions and more on creating amazing content and developing relationships with online influencers. In time, those people will become a powerful catalyst for word-of-mouth marketing for your business.

8. The Law of Acknowledgment
You wouldn’t ignore someone who reaches out to you in person so don’t ignore them online. Building relationships is one of the most important parts of social media marketing success, so always acknowledge every person who reaches out to you.

9. The Law of Accessibility
Don’t publish your content and then disappear. Be available to your audience. That means you need to consistently publish content and participate in conversations. Followers online can be fickle and they won’t hesitate to replace you if you disappear for weeks or months.

10. The Law of Reciprocity
You can’t expect others to share your content and talk about you if you don’t do the same for them. So, a portion of the time you spend on social media should be focused on sharing and talking about content published by others.  

Read more stories about: Social MediaHow ToSocial media business growth

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Is Delivery Greater than Content?

We live in a very technological and digital age. Everything is extremely visual and condensed. The average consumer does not have the capacity or inclination to excavate through poor delivery to discover good content. Content and delivery are both important, but poor delivery will negate the efficacy of good content. The reality is that poor content is easily sold by good delivery, Delivery therefore becomes more efficient and effective than content. If I want to deposit good content into the minds and affinities of a constituency, I must match excellent content with excellent delivery.

- Hugh Johnson

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Eleven things organizations can learn from airports

Marketing-lessons-from-airports-J2[Of course, this post isn’t actually about airports].

I realized that I don’t dislike flying–I dislike airports. There are so many things we can learn from what they do wrong:

  1. No one is in charge. The airport doesn’t appear to have a CEO, and if it does, you never see her, hear about her or interact with her in any way. When the person at the top doesn’t care, it filters down.
  2. Problems persist because organizations defend their turf instead of embrace the problem. The TSA blames the facilities people, who blame someone else, and around and around. Only when the user’s problem is the driver of behavior (as opposed to maintaining power or the status quo) things change.
  3. The food is aimed squarely at the (disappearing) middle of the market. People who like steamed meat and bags of chips never have a problem finding something to eat at an airport. Apparently, profit-maximizing vendors haven’t realized that we’re all a lot weirder than we used to be.
  4. Like colleges, airports see customers as powerless transients. Hey, you’re going to be gone tomorrow, but they’ll still be here.
  5. By removing slack, airlines create failure. In order to increase profit, airlines work hard to get the maximum number of flights out of each plane, each day. As a result, there are no spares, no downtime and no resilience. By assuming that their customer base prefers to save money, not anxiety, they create an anxiety-filled system.
  6. The TSA is ruled by superstition, not fact. They act without data and put on a quite serious but ultimately useless bit of theater. Ten years later, the theater is now becoming an entrenched status quo, one that gets ever worse.
  7. The ad hoc is forbidden. Imagine an airplane employee bringing in an extension cord and a power strip to deal with the daily occurrence of travelers hunched in the corner around a single outlet. Impossible. There is a bias toward permanent and improved, not quick and effective.
  8. Everyone is treated the same. Effective organizations treat different people differently. While there’s some window dressing at the edges (I’m thinking of slightly faster first class lines and slightly more convenient motorized cars for seniors), in general, airports insist that the one size they’ve chosen to offer fit all.
  9. There are plenty of potential bad surprises, but no good ones. You can have a flight be cancelled, be strip searched or even go to the wrong airport. But all possibility for delight has been removed. It wouldn’t take much to completely transform the experience from a chore to a delight.
  10. They are sterile. Everyone who passes through leaves no trace, every morning starts anew. There are no connections between people, either fellow passengers or the staff. No one says, “welcome back,” and that’s honest, because no one feels particularly welcome.
  11. No one is having any fun. Most people who work at airports have precisely the same demeanor as people who work at a cemetery. The system has become so industrialized that personal expression is apparently forbidden.

As we see at many organizations that end up like this, the airport mistakes its market domination for a you-have-no-choice monopoly (we do have a choice, we stay home). And in pursuit of reliable, predictable outcomes, these organizations dehumanize everything, pretending it will increase profits, when it actually does exactly the opposite.

Original post by Seth Godin

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3 Tips for Local-Mobile Marketing

iPhone_5Just as radio gave way to TV and newspapers gave way to the internet, the growing use of mobile phones offers new opportunities for delivering your company’s message to potential customers. While the power of being able to reach exactly the right consumers in exactly the right location at exactly the right time may sound like an advertiser’s dream, there are a lot of factors to consider to get a local mobile advertising campaign right.

Mobile-marketing experts from heavy hitters such as the Weather Channel and AT&T AdWorks shared their thoughts on the many factors that go in to a successful localized mobile ad campaign at a panel discussion at this week’s Street Fight Summit in Manhattan. If mobile advertising is a whole new world for your business, here are three things beginners should familiarize themselves with. 

Related: Making Mobile Marketing Work for Your Business

 

1. Junk location data. There are different forms of location data: automatic geo-tagging from a wireless device or user-inputted data such as a ZIP code. Make sure you know which data you are looking at. A lot of the location data that are being used are inaccurate, according to Monica Ho, vice president of marketing for xAd, a mobile-local ad network that manages billions of location-specific ad requests monthly. The most common ZIP code entered is 00000 — because savvy consumers don’t want to be tracked. Geo-tagged or lat/long (latitude and longitude) location data is obviously more accurate, so basing your campaign on that data is more likely to reach more people. 

2. Geofencing. Geofencing is a marketing technique that allows advertisers to select a virtual fence around a certain geographic area that will send potential customers an alert on their mobile device when they walk into that area. It’s opt-in — potential customers have to choose to share their location by turning on the GPS setting on their device, but there is a lot of potential.

Your message can be as straightforward as a coupon or it can be a broader relevant advertising message. If it’s relevant to your brand, you may also consider geofencing an event such as conference or sporting event so that anyone with an enabled mobile device who enters that stadium or convention hall will get your targeted ad.

Related: 5 Lessons in Local Mobile Advertising from Big Brands

3. The trade-off between reach and precision. Keep your expectations of reach realistic. If you want to reach women age 18-25 who are interested in skateboarding within a certain ZIP code, you can’t also expect your ad to reach thousands of people.

Since you can’t have it both ways, evaluate the trade-off between precision and reach. Sometimes reaching only five people is what you want. Other times you may want to expand your net a little — if customers are within one-and-a-half miles of your store instead of one mile, are they really that much less likely to come in?

Things change quickly in mobile advertising, so keep in mind that your strategy may have to evolve with the medium. Even the definition of what is a mobile device is changing. “We are questioning if we will even be using the term mobile 18 months from now,” says Sharon Knitter senior director of mobile for Cars.com, a consumer car-sales site. “It may be in home versus out-of-home,” she explains, since many people use their mobile device at home.

And local mobile advertising doesn’t just have to mean smartphones and tablets. Eric Hadley, senior vice president of sales strategy and marketing for the Weather Channel, mentioned his company’s use of cable technology that allows them to target local TV audiences.

Related: Top Tech Trends From CES 2013

 

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LinkedIn and SEO

LinkedIn MarketingIn today’s corporate world, you aren’t somebody until you can be found on professional networking site LinkedIn. But as more individuals and businesses add their profiles, it’s becoming more challenging to turn up in searches.

What most LinkedIn users aren’t aware of is that the results displayed for these searches aren’t random. LinkedIn uses an internal set of algorithms to prioritize certain profiles over others, giving the businesses and individuals who have optimized their accounts correctly a leg up in using the service to find jobs, clients and more.

If you’re using LinkedIn for any of these purposes, getting a strong ranking in its internal search results should be a top priority. Here’s how to do it:

Related: What You Can Learn From Disney, CNBC and Adobe About Creating a Great LinkedIn Page

Fill out your profile completely: One of the most important ways to improve your position in LinkedIn’s search results is to fill out your profile completely. Not only does this give LinkedIn additional opportunities to identify search-related keywords in your profile, but the company is also more likely to rank completed profiles over partially finished ones.

If you aren’t sure if you’ve filled out your profile completely, LinkedIn provides a helpful tracker in each profile that shows both the percentage of fields completed and any specific areas that still need information.

Include relevant search keywords in profile areas: As you’re completing your profile, include the keywords for which you’d like your name to appear in LinkedIn’s internal search results.

Keywords you target in your LinkedIn profile shouldn’t be the same long-tail search engine optimization phrases you target on your website. Instead, the keywords in your profile should be those that a potential client or employer would probably enter into the LinkedIn search bar.

Related: The 10 Most Overused Buzzwords on LinkedIn

For example, on your website, you might target the long-tail keyword phrase, “best Raleigh NC accounting practice.” But the odds are small that a potential client or employer will enter this exact phrase into the LinkedIn search feature. Instead, they’re likely to search for phrases like “accountant” or “accountant NC.” So in optimizing your LinkedIn profile, try to think like your target clients or employers and focus on the keywords you believe they would search for.

Expand the size of your network: In addition to considering the different keywords it finds in your profile, LinkedIn also looks at the size of your network. In particular, LinkedIn prefers to display results that have at least some connection with the search user — even if these connections are only second or third level, rather than first level direct relationships.

As a result, you will probably improve your LinkedIn profile’s visibility in the search results by expanding your network. First, make it a point to connect with your past coworkers, managers, clients and other contacts. Once you’ve completed this step, you can try to further improve your LinkedIn search presence by reaching out to new contacts, especially people who share your professional interests and qualifications.

Participate in LinkedIn Groups: Participation in LinkedIn Groups can be as powerful a ranking signal as the size of your personal and professional network. So if you aren’t having much luck connecting with new contacts, you can join groups to boost your overall level of profile activity.

To find groups to join, you can search LinkedIn using your industry’s keywords, as well as see which groups the members of your network participate in. Once you become part of a group, do your best to contribute in a positive and professional way. Simply joining a group isn’t as beneficial to your search ranking as actively engaging with it.

 

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3 Reasons to Use SMS Marketing in Your Ads.

J2 Marketing SMS Marketing

Are you running a TV/Radio/Billboard/Print ad for your business? How are you supposed to know if it’s working? I’m sure the producers will convince you that it’ll work or that somehow it is working. We suggest always making sure your marketing efforts are easily measurable, or else you could just be throwing money into a rat hole in the name of “marketing.”

That’s one of the greatest advantages we’ve seen with text marketing. It’s a simple concept and easily inserted into many different avenues. For example (I’ll use our company); at the end of your commercial Ad or bottom of your print Ad, you can ask the viewers/listeners to text “J2″ to 72727. (Obviously you fill in your own credentials.) When they do, their information is now saved into your database and you can easily measure your Ads return.

Here are some benefits to SMS Marketing:

1. You are giving your viewers/listeners an immediate call to action after hearing/seeing your ad

2. With those collected phone numbers, you have hot leads from your Ad instead of waiting for people to come to you

3. After your Ad campaign is up, you can have a better measure of how many people were reached by counting all the phone numbers you’ve collected. (let’s keep those advertisers honest!)

Bonus: Now that you have those phone numbers from your Ad, you can send follow-up text blasts with coupons or deals to try to secure more customers!

Here’s a link to SMS Marketing if you need it :)

Blessings,

EJ

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