Category Archives: J2 Marketing

Elevated

20130522-223634.jpg
We’re part of a networking group in Elkhart that meets every Friday at noon. We’ve enjoyed meeting new people and developing relationships further with the ones we see every week. We’re convinced that networking is a long term investment.
We decided to take on the task of putting together a networking event. We wanted to add more to it then just a big room of people, so we added breakout sessions with leaders in our group and the community that talk about subjects in which they are an expert. We have Rick Horn, from the Growth Coach. Rick is an excellent business leader and coach. We also have Steve Peer from Better Living Technologies speaking on email marketing. He uses that method quite effectively. Kyle Hannon from the Elkhart Chamber is speaking on community. Finally, we will be presenting on Social media.
This event is free and open to anyone who wants to grow their business. It’s at the Grand Horizon Center in Elkhart, May 23rd from 4-7pm.

Find our more at HorsefeathersNetworking.com

Tagged , , ,

Why So Many People Resist Networking and Miss Out

Networking

Every year, more evidence comes out on the success people have using networking to grow and promote their businesses. But I still see so many people who, for one reason or another, continue to resist networking. I began to wonder why so many business owners were still not sold on networking as a way to grow their business, given that marketing and advertising is so cost-prohibitive, whereas networking provides a great return for a much smaller monetary investment.

I decided to turn to my own network and ask why business owners continue to resist what is so widely known to work. I received more than 100 responses and the answers were really insightful.

There are four major reasons business owners resist the benefits of networking, according to what I am hearing in the field:

1. You’re not confident.
This was the most popular reason to resist networking, according to respondents. There were quite a few different ways that “lack of confidence” was described as keeping people from networking. For some, the thought of interacting with strangers is paralyzing, while for others a mix of low self-confidence, shyness and under-estimation of what they can contribute were cited as reasons to avoid networking. Some respondents mentioned a fear of rejection as the reason.

Giving into these fears is just plain bad for business. A successful entrepreneur is not blocked by fear. In fact, most people find that once they actually venture out to meet people in a network setting, they not only build their businesses — they actually have a good time.

Related: What Would-Be Entrepreneurs Fear Most About Starting Up

2. You’re too busy.
Not having time to network is another excuse I hear a lot from people when I suggest they get involved in a networking organization. People either don’t think it’s worth giving up something else to network, find it causes stress on top of their other obligations or simply believe they don’t have time.

But using “too busy” as an excuse means they are not clear on what they want to gain by directing time toward networking. Once they learn that breaking out of their routine is an enriching experience, they can find ways to make it work into their schedule.

3. You’re impatient for results.
Often people don’t network because they expect immediate results. They deny the fact that networking works because they personally don’t follow up with the people they connect with and get no results. They are impatient and don’t understand the value of taking the time to build fruitful relationships. It hasn’t worked for them in the past, because they go for the “close” as opposed to establishing trust and the relationship first.

We live in such a rushed society these days, expecting — even demanding — immediate results for our efforts. Networking is not a “get-rich-quick” scheme. As I’ve often said, a successful networking effort is much more like farming than hunting. We have to cultivate good relationships that pay us back over the long term, year after year.

Related: Richard Branson on Building a Strong Reputation

4. You think networking is selling.
People often resist networking because they are frightened about being sold to or don’t want to pitch their sale in a room full of competition.

What they don’t realize is that networking is not like “cold-calling.” It isn’t something you do to someone — it’s something you do with them. It’s a conversation. It involves more listening. If both parties keep that in mind, they will be genuinely interested in the other person as they get to know each other. This interest leads to comfort, and that comfort leads to opportunities to provide referrals as they arise and those referrals lead to business.

Related:How to Get Ahead by Being Generous
 

Read more stories about: NetworkingFearGrowing a businessRelationships

Tagged , , , , ,

10 Laws of Social Media Marketing

Social Media MarketingLeveraging the power of content and social media marketing can help elevate your audience and customer base in a dramatic way. But getting started without any previous experience or insight could be challenging.

It’s vital that you understand social media marketing fundamentals. From maximizing quality to increasing your online entry points, abiding by these 10 laws will help build a foundation that will serve your customers, your brand and — perhaps most importantly — your bottom line.

 

1. The Law of Listening
Success with social media and content marketing requires more listening and less talking. Read your target audience’s online content and join discussions to learn what’s important to them. Only then can you create content and spark conversations that add value rather than clutter to their lives.

2. The Law of Focus
It’s better to specialize than to be a jack-of-all-trades. A highly-focused social media and content marketing strategy intended to build a strong brand has a better chance for success than a broad strategy that attempts to be all things to all people.

3. The Law of Quality
Quality trumps quantity. It’s better to have 1,000 online connections who read, share and talk about your content with their own audiences than 10,000 connections who disappear after connecting with you the first time.

4. The Law of Patience
Social media and content marketing success doesn’t happen overnight. While it’s possible to catch lightning in a bottle, it’s far more likely that you’ll need to commit to the long haul to achieve results.

5. The Law of Compounding
If you publish amazing, quality content and work to build your online audience of quality followers, they’ll share it with their own audiences on Twitter, Facebook, LinkedIn, their own blogs and more.

This sharing and discussing of your content opens new entry points for search engines like Google to find it in keyword searches. Those entry points could grow to hundreds or thousands of more potential ways for people to find you online.

6. The Law of Influence
Spend time finding the online influencers in your market who have quality audiences and are likely to be interested in your products, services and business. Connect with those people and work to build relationships with them.

If you get on their radar as an authoritative, interesting source of useful information, they might share your content with their own followers, which could put you and your business in front of a huge new audience.

7. The Law of Value
If you spend all your time on the social Web directly promoting your products and services, people will stop listening. You must add value to the conversation. Focus less on conversions and more on creating amazing content and developing relationships with online influencers. In time, those people will become a powerful catalyst for word-of-mouth marketing for your business.

8. The Law of Acknowledgment
You wouldn’t ignore someone who reaches out to you in person so don’t ignore them online. Building relationships is one of the most important parts of social media marketing success, so always acknowledge every person who reaches out to you.

9. The Law of Accessibility
Don’t publish your content and then disappear. Be available to your audience. That means you need to consistently publish content and participate in conversations. Followers online can be fickle and they won’t hesitate to replace you if you disappear for weeks or months.

10. The Law of Reciprocity
You can’t expect others to share your content and talk about you if you don’t do the same for them. So, a portion of the time you spend on social media should be focused on sharing and talking about content published by others.  

Read more stories about: Social MediaHow ToSocial media business growth

Original Post

Tagged , , , ,

Networking Like a Pro

NetworkingThe ability to network is one of the most crucial skills any startup entrepreneur can have. How else will you meet the clients and contacts necessary to grow your business?

But many people are put off by the idea of networking, thinking it requires a phony, glad-handing personality that oozes insincerity. Nothing could be further from the truth.

 

Think a moment. What does a good networker do? How does he or she act? What is his or her basic attitude? You’ll probably be surprised at how much you instinctively know about the subject.

Related: Defining Your Market in 7 Steps

You may decide, for example, that a good networker should be outgoing, sincere, friendly, supportive, a good listener or someone who follows up and stays in touch. To determine other skills an effective networker needs, simply ask yourself “How do I like to be treated? What kinds of people do I trust and consider good friends?”

Now that you have an idea of what attributes a good networker must have, take an objective look at your own interactive abilities. Do you consider yourself shy and regard networking groups as threatening? Do you tend to do all the talking in a conversation? Do you give other people referrals and ideas without a thought to your own personal gain? Can people count on your word?

Many people go to networking events, but very few know how to network effectively. Networking is more than just getting out and meeting people. Networking is a structured plan to get to know people who will do business with you or introduce you to those who will.

The best way to succeed at networking is to make a plan, commit to it, learn networking skills and execute your plan. To make the best plan, ask yourself: What do I want to achieve? How many leads (prospects) do I want per month? Where do my customers and prospects go to network? What business organizations would benefit my business? How can I build my image and my business’s image? What would I like to volunteer to do in the community?

Related: How to Design Your Business Logo

Make a five-year networking plan listing your five best customers, five targeted prime prospects and five targeted organizations. Next, set goals for involvement in each organization, determine how much time you will need to commit to each organization and prospect, and decide what kinds of results you expect.

Now that you have a plan, get committed. Tell yourself that you will devote enough time and effort to make it work. Half the battle of networking is getting out there and in the swim.

The other half of the battle is learning to network effectively. Typically, ineffective networkers attend several networking groups but visit with the same friends each time. Obviously, this behavior defeats the entire purpose of networking. If you stick with familiar faces, you never meet anyone new. And since most people stay within their circle of friends, newcomers view the organization as a group of cliques. This is one reason people fear going to new organizations by themselves — they’re afraid no one will notice them.

The trick with networking is to become proactive. This means taking control of the situation instead of just reacting to it. Networking requires going beyond your comfort zone and challenging yourself. Try these tips:

  • Set a goal to meet five or more new people at each event. 
    Whenever you attend a group, whether a party, a mixer or an industry luncheon, make a point of heading straight for people you don’t know. Greet the newcomers (they will love you for it). If you don’t make this goal a habit, you’ll naturally gravitate toward the same old acquaintances.
     
  • Try one or two new groups per month. 
    You can attend almost any organization’s meetings a few times before you must join. This is another way to stretch yourself and make a new set of contacts. Determine what business organizations and activities you would best fit into. It may be the chamber of commerce, the arts council, a museum society, a civic organization, a baseball league, a computer club or the PTA. Attend every function you can that synergizes your goals and customer/prospect interaction.
     
  • Carry your business cards with you everywhere. 
    After all, you never know when you might meet a key contact, and if you don’t have your cards with you, you lose out. Take your cards to church, the gym, parties, the grocery store — even on walks with the dog.
     
  • Don’t make a beeline for your seat.
    Frequently, you’ll see people at networking groups sitting at the dinner table staring into space — half an hour before the meal is due to start. Why are they sitting alone? Take full advantage of the valuable networking time before you have to sit down. Once the meeting starts, you won’t be able to mingle.
     
  • Don’t sit by people you know.
    Mealtime is a prime time for meeting new people. You may be in that seat for several hours, so don’t limit your opportunities by sitting with your friends. This is a wonderful chance to get to know new people on either side of you. Sure, it’s more comfortable to hobnob with familiar faces. But remember, you are spending precious time and money to attend this event. Get your money’s worth; you can talk to your friends some other time.
     
  • Get active. 
    People remember and do business with leaders. Don’t just warm a chair — get involved and join a committee or become a board member. If you don’t have time, volunteer to help with hospitality at the door or checking people in. This gives you a reason to talk to others, gets you involved in the inner workings of the group, and provides more visibility.
     
  • Be friendly and approachable. 
    Pretend you are hosting the event. Make people feel welcome. Find out what brought them there, and see if there’s any way you can help them. Introduce them to others, make business suggestions or give them a referral. Not only will you probably make a friend, but putting others at ease eliminates self-consciousness. A side benefit: What goes around comes around. If you make the effort to help others, you’ll soon find people helping you.
     
  • Set a goal for what you expect from each meeting.
    Your goals can vary from meeting to meeting. Some examples might be: learning from the speaker’s topic, discovering industry trends, looking for new prospects or connecting with peers. If you work out of your home, you may find your purpose is simply to get out and talk to people face to face. Focusing your mind on your goal before you even walk into the event keeps you on target.
     
  • Be willing to give to receive. 
    Networking is a two-way street. Don’t expect new contacts to shower you with referrals and business unless you are equally generous. Follow up on your contacts; keep in touch; always share information or leads that might benefit them. You’ll be paid back tenfold for your thoughtfulness.

    Related: Defining Your Business Goals

Read more stories about: NetworkingStarting a business30 Days

Original Post

Tagged , , ,

The 1, 2, 3′s of Twitter

In his book Ultimate Guide to Twitter for Business, online marketing expert Ted Prodromou offers an easy-to-understand guide to using Twitter that will help small-business owners generate leads and connect with customers. This edited excerpt is the first of a two-part series, the author explains the most common Twitter terms so users can get up to speed right away. 

Like most technology, Twitter has its own language. Let’s look at the most common Twitter terms.

@
The @ sign is used to call out usernames in Tweets. You can say something like: “Hey @tedprodromou!” The @ works differently in Twitter than it does in an email address. When a username is preceded by the @ sign, it becomes a link to a Twitter profile. When you click on that link, you’ll be able to view the person’s profile to learn more about them.

@Message
If you want to send a public message to somebody, you start your Tweet with the @ followed by their Twitter name. For example, if you want to send a message to me, you start your Tweet with @tedprodromou followed by the message you want to send me in the Tweet.

DM
All Twitter messages are public by default. That means everyone can see all of your Tweets. If you want to send a message directly to someone who’s following you on Twitter, you can send them a direct message (DM). This is like sending your friend a text on their phone, where only they receive it. Only you and your friend know what’s contained in that message.

Related: 5 Marketing Lessons From the Super Bowl’s Most Popular Commercials

Discover
The Discover tab on your Twitter page is where you find Stories, Who to Follow, Activity, Find Friends, and Browse Categories.

Favorite
To Favorite a Tweet means to mark it as one of your favorites. You Favorite a Tweet by clicking on the star next to the message. Do it when you want to show your appreciation to someone for creating a catchy or thought-provoking Tweet.

Follow
To follow someone on Twitter is to subscribe to their Tweets or updates by clicking on the Follow button in their profile. The more people you follow, the more Tweets you will see in your Tweet stream, giving you more opportunity to engage others in conversation.

Follower
A follower is another Twitter user who has followed you. The more followers you have, the more popular you are on Twitter.

Handle
A user’s “Twitter handle” is the username they have selected and the accompanying URL. Your Twitter handle is also referred to as your Twitter name. My Twitter handle is officially http://twitter.com/tedprodromou.

Hashtag
The # symbol is called a hash mark, and when used to mark keywords or topics in a Tweet, it is called a hashtag. Its use began organically as Twitter users sought a way to categorize messages. Today, most Tweets contain a # and a keyword so people can easily follow a Twitter conversation involving sometimes thousands of people.

Interactions
Your Twitter Interactions is the timeline in your @ Connect tab that displays all the ways other users have interacted with your account, like adding you to a list, sending you a reply, Favoriting one of your Tweets, or ReTweeting one of your Tweets. Viewing your @ Connect tab is a quick way to see who’s engaging with you.

Listed
When someone adds you to a Twitter list, you are considered “listed.” The number of times you’re listed appears in the statistics section of your profile.

Related: How Oreo, Other Brands Dominated Twitter During the Super Bowl Power Outage

Lists
Lists are curated groups of other Twitter users. Twitter Lists are like distribution lists in email where you group people together so you can easily communicate with everyone at once. You can group people you are following by topics so you can quickly see the latest trends or conversations. Twitter Lists are sort of like Groups on Facebook or LinkedIn where you can join in targeted conversations based on specific topics.

Mention
Mentioning another user in your Tweet by including the @ sign followed directly by their username is called a “mention.” Another way to Mention someone is to add their username in a Tweet. If someone Tweeted, “Hey @tedprodromou I loved your blog post about Twitter,” it would be considered a Mention.

Name
A name can be different from your username and is used to locate you on Twitter. Your name must be 20 characters or less. For example, my name on Twitter is Ted Prodromou, but my username is tedprodromou.

Profile
The Twitter page that displays information about a Twitter user, as well as all the Tweets they’ve posted from their account, is the profile page. Your profile also includes your bio, which is a 160-character description of you.

Promoted Tweets
These are Tweets that are paid promotions or ads at the top of search results on Twitter. Promoted Tweets are targeted by keywords so they only appear at appropriate times.

Protected/Private Accounts
All Twitter accounts are public by default. You can choose to protect your account so your Tweets will only be seen by approved followers and will not appear in Twitter Search. This is a great way for remote business teams to share information and keep in touch with each other when working together on projects.

Related: Getting Started on Twitter and Facebook As a Business Owner (Video)

Reply
A Reply is a Tweet that is posted in reply to another user’s message. A Reply is usually posted by clicking the “reply” button next to their Tweet in your timeline. A Reply always begins with @username. If the @username is not the first word in the Tweet, it is considered a Mention.

RT or ReTweet
When you like someone’s Tweet, you can forward it to your Twitter followers by ReTweeting it. I like to add comments to my ReTweets to let people know why I’m Tweeting it. This can get tricky if the original Tweet is very long because of the 140-character limit. Sometimes you just have to ReTweet it without a comment. ReTweeting is like forwarding a funny joke someone emailed to you, or sharing a Facebook post you like.

Search or Twitter Search
The box in the top right corner of your Twitter homepage is the Twitter Search box. Twitter Search lets you search all public Tweets for keywords, usernames, hashtags, or subjects. Searches can also be performed at http://search.twitter.com. Twitter Search works just like any other search engine, but the results are limited to Twitter content.

Short Code
A short code is the five-digit phone number used to send and receive Tweets via text message.

Stories
Stories on Twitter are found in the Discover tab. Think of Stories as expanded Trends. Stories are the Trends plus the links to the video, images, blogs, and web content mentioned in the Tweet.

Timeline
Your Timeline is a real time list of Tweets from users you’re following on Twitter.

Timestamp
Every Tweet is time stamped, which can be found in gray text directly below any Tweet. The timestamp is also a link to that Tweet’s own URL.

Top Tweets
Top Tweets are determined by a Twitter algorithm to be the most popular or resonant on Twitter at any given time. They are usually Tweets by people with the most followers or by people who Tweet often.

Trends
With over 150 million Twitter users Tweeting over 500 million Tweets a day, some topics become more popular than others. When a major earthquake hits Japan or a terrorist bomb explodes in the Middle East, thousands if not millions of people start Tweeting about the event. Usually they will add a hashtag to their Tweets so people can easily follow that topic. The Trends list on Twitter is a real-time summary of the most popular topics being Tweeted about at that moment.

Related: The 5 Biggest Twitter Marketing Fails of 2012

Tweet
A Tweet refers to a single Twitter post or text message. Your Twitter homepage consists of your timeline, which is a history of all your Tweets and the Tweets of all the people you’re following.

Tweeter
An account holder on Twitter who posts and reads Tweets is a Tweeter; also known as a Twitterer.

Tweetup
An in-person networking event that’s promoted almost exclusively via Twitter is called a Tweetup. Tweetups have become very popular because you can quickly bring together a group of like-minded people who are following each other on Twitter. When you publicize the Tweetup on Twitter, the general public sees the invitation so you can attract new people to your networking groups with little effort.

Unfollow
When you want to stop following another Twitter user, you unfollow them. Their Tweets no longer show up in your home timeline.

URL Shortener
URL shorteners are used to turn long URLs into shorter URLs. Shortening your URLs is important because you only have 140 characters available for your Tweets. Some URL shorteners include www.bit.lywww/TinyURL.com, andwww.Ow.ly.

Username
Your username is also known as your Twitter handle. Your username must be unique and contain fewer than 15 characters. It is also used to identify you on Twitter for replies and mentions.

Verification
A process whereby a user’s Twitter account is stamped to show that a legitimate source is authoring the account’s Tweets is a verification. It is sometimes used for accounts that have experienced identity confusion or to verify a celebrity’s real identity for their Twitter account.

Who to Follow
You’ll find Who to Follow in the Discover tab. You’ll see a few recommendations of accounts the Twitter algorithm thinks you’ll find interesting. The recommendations are based on the types of accounts you’re already following and who those people follow.

Widget
A widget is a bit of code that can be placed anywhere on the web. Widgets are very common in content management websites like WordPress, Drupal, and Joomla. A widget placed on your website or blog can automatically display your Twitter updates in real time.

Related: 10 Things Entrepreneurs Should Be Tweeting About

Read more stories about: Social Media MarketingTwitter marketing

Original post part 1

Original post part 2

Tagged , , , , , , , , , ,

Your Fans are Hiding Your Posts…

We are all counting numbers around our communities. After all, a thousand fans looks better than a hundred. But have you personally ever hid a post from a brand you’re a fan of? And have you, as a marketer, ever wondered how many of your fans do the same thing?

There are four types of negative feedback on Facebook ranging from undesirable, to worst for a marketer, starting with:
● Hide: hides a single specific post from the user’s newsfeed
● Hide All: hides all the posts by that page from the user’s newsfeed. This used to be known as “unsubscribing.”
● Unlike Page: “unfan” the page
● Report spam: user thinks your page is spam

Negative feedback means your content isn’t aligned with your fan base. That doesn’t always mean your content is bad–sometimes you are delivering great content to the wrong audience. Or sometimes you are simply posting too frequently and overwhelming the users.

The importance of this metric seems to be dangerously underestimated by marketers.

I was curious how frequently fans take any of the above actions, so I asked the team at PageLever if they could share some benchmarks. PageLever is a Facebook analytics tool that provides much deeper insights than Facebook’s native Insights. They currently measure more than 1 billion Facebook fans across thousands of fan pages; so I consider their benchmarks to be pretty accurate. (Disclosure: Intel is a customer)

What they found was rather interesting: 98% of post views generate no negative feedback. But the other 2% of the time a fan responds with some form of negative feedback: 

 

(Note: The Y-axis on negative feedback over time uses a logarithmic scale. A linear scale made it impossible to see the Report Spam and Unlike Page because they were so small compared to Hiding Posts.)

Results from the data:
• 1 out of 50 post views gets a negative response

 

• Facebook fans are most likely to block ALL your page stories when they take a negative feedback action, 60 times more likely than unfanning your page. Which means that just because your brand has a lot of fans doesn’t mean all those fans are seeing the page content. Some fans may have just hidden the page.

• Fans are more likely to report a post as spam than to unlike the page.

Why do 2% of fans unsubscribe?

For far too long marketers focused on maximizing fan count instead of maximizing fan engagement, and now we’re paying the price. This has nothing to do with Facebook’s algorithms and has everything to do with content marketers put in front of their fans…in many cases content our fans don’t want to see.

What can marketers do to ensure that fans engage with them instead of hiding their content?

Your fans will remain loyal as long as the content remains relevant and expectations for frequency are met.

1) Focus your fan acquisition efforts on quality fans rather than quantity fans. 

Identify your ideal fans-–those are the folks who will truly engage with you because they love your product and your brand. Accept that a portion of your existing fans may no longer be interested in what you have to say, and don’t get frustrated if your unsubscribe rates are temporarily higher than this average of 2%. It may just mean that you need a different set of fans, not a new content strategy.

2) Stay on-topic with your content. 

Even the most loyal fan will leave after reading 10 off-topic posts in a row. Be humble enough to admit you don’t always know what your fans want to read–so ask what they want to see.
Whether you run a poll or simply pose a question, it’s worth doing this at least once a quarter. Once you receive the feedback ensure you act on it, and adjust your content strategy according to those findings.

In addition, track your metrics very closely to see which posts not only are getting the most engagement, but the most organic virality. Those are the topics that resonate.

3) Match your fans’ expectations for posting frequency.

How to time your Facebook posts to reach the most fans is a perennially popular topic, but just like an email list, it’s easy to wear out your fans, even with good content. My recommendation is post once a day. If you have an event that offers a lot of good information, go for several times a day for several days of the event, but not more than that.

4) Tweak your copy so it’s recognizably your brand voice. 

Sometimes the problem isn’t that the content is off-topic, but that it’s off-voice. Your brand has a unique voice which your fans know and appreciate, so make sure your posts are phrased in a way your customers expect. And don’t forget that you are human, so write like a human, not like a PR professional.

5) Experiment. 

Finally, don’t be afraid to try new content, new format, and new approaches. You might be surprised what types of posts your fans might react to in the most positive way. The key with experimentation is not just trying new things, but measuring the results and adjusting in real time.

–Ekaterina Walter is Intel’s social media strategist. Follow her @Ekaterina.

[Image: Flickr user Staci Myers]

Original Post

Tagged , , , ,

Rest (Opinion)

20130216-120128.jpg As our business grows, the to do list gets more and
more demanding. Working evenings, Saturdays, long hours, to make
this startup a long lasting brand. Today, Saturday, I (Kyle) have
made a distinct effort to clear my schedule and allow for breathing
room. I’m spending time at the store with my wife and daughters,
playing “toys” with my oldest, doing a couple things around the
house, but mainly, not working. I’ve listened to a series from a
great speaker, Andy Stanley. He has this series called Breathing
Room. In the series he talks about breathing room in all areas of
our lives. It’s a simple concept: 1. Rest from our work 2. Margin
financially 3. Intentional time relationally I can honestly say
that I’ve not been very good at any of these, but I am focusing my
efforts on becoming a better person in every way. So, I’m not going
to work today, I’m going to rest. Then I’m going to intentionally
spend focused time with my family. And maybe one day, when this
startup is a well-known brand, I’ll have financial margin. Until
then… – Kyle Johnson

Tagged ,
%d bloggers like this: